Web Chat
Is there any preview function to test the chatbot in Stella?
There is no preview function to test the tree in Stella, but you could connect and test your chatbot with a Webchat or a testing Facebook page instead. You could refer to our Get Started guide to start building your Chatbot
For the icon of webchat, may I know if it is possible to make it bigger?
You could add the below style tag in your webpage <head> and update the webchat icon scale highlighted in green: <style type="text/css"> #__radiate-webchat-button { transform: scale(1.1); transform-origin: bottom; } </style>
Can we customize the start button for webchat?
Yes, you could now customize the payload of the get started button for your webchat in the Webchat channel. The default payload will be GET_STARTED if no payload is added.
Where to add the greeting text next to the Web Chat icon?
You could add the greetings option in the body script to open the webchat. Our Radiate.js documentation will guide you through creating different interactions between your web and the webchat. Please refer to the documentation here for more details.
Is the “Get Started” Button the first trigger point for Webchat?
Yes, this is the "Get Started" or "Chat Now" is the first trigger point of the webchat, the user will click the button to kick start the conversation with the chatbot.
Does web chat support wrapping text automatically on a small screen?
No, currently the display would not wrap text automatically when showing on a small screen for webchat because we could scroll the screen to see the remaining part of the response.
How to open the webchat window automatically?
You could add the defaultOpen option in the body script to open the webchat. Please refer to the following Radiate.js documentation to create different interactions between your web and the webchat. Please refer to the documentation here for more ...
Can we detect if the user is typing on the Stella Web Chat?
No, we currently cannot detect user typing actions on the Stella Web Chat.
Which browsers are supported for Webchat?
For the web-based chatbot, we only support display on Chrome. Any other browsers will be supported at best efforts. Please use Chrome for the best user experience.
What kind of personal identifiable information is captured when a user joins a chat on Webchat?
Whenever a user joins the chat on Webchat, Stella will only assign a memberID and a sessionID to the user. No personally identifiable information will be collected.
How can I preview the webchat design and have a chat with it?
For the Webchat preview or testing, please go to the Platform section of your Webchat channel. You could find the full page Webchat link for your chatbot in the "Test Your Bot". We also provided the "Head Script" and "Body Script" for you to apply to ...
How to tell on the Stella platform if there has been a change of locale in Web Chat?
A type: "LOCALE_CHANGE" event should be sent when the locale has changed.
If no externalId found in the plugin, is the externalId generated by the plugin itself? How does the plugin tell Stella what is the generated ID? If not, where to get the externalId?
Yes, the web chat plugin would generate an ID itself and then upsert to Stella via an internal API.
How to send the WEB_EVENT?
WEB_EVENT is sent using the same sendToBot.
How does the plugin check if “externalId” exists in Stella?
We have an internal API to check the validity of the member by the externalId.
How to change my webchat logo?
Click here to go to channels on the Stella botbuilder and click on Platform settings to upload a webchat image in the channel.
Why does the Webchat plugin take a long time to load?
It requires few seconds to check whether the website/ webchat server is connected in order for the chatbot to be loaded. If it is not connected, the system maintenance icon will show up. Due to this, the loading time cannot be reduced. We apologise ...
What is the difference between “Profile Picture” and “Web Chat Icon Picture”?
"Profile Picture" is the image displayed next to the messaging bubbles and the Bot Name. "Web Chat Icon Picture" is the image displayed on the website and you can click it to open up the chatroom window. Please see the related documentation here and ...
How to set up a Web Chat Chatbot?
Our Web Chat Documentation will show how to build your first chatbot on your Web Chat. It will also highlight the tips you should pay attention to during your chatbot building journey.