Partnership with Stella
Could we remove client account in the partner portal?
Currently, you could not remove the client account in the partner portal. Please submit a ticket to our Support team if you would like to terminate a client account.
What is Partner ID?
Stella partner could enroll clients on Stella with a partner code/ ID. Partner could find their code at the top left corner in the partner portal. If you are working with our partner, please select "Signing up with our Partner?" on the page to fill ...
As a partner, where can I check the transaction history of subscription charges and template charges?
You could check the invoices of your client in the partner portal.
As a partner, where can I add more WhatsApp channels for my client?
Yes, you may simply follow the steps below. 1. Please go to https://partner.stellabot.com/ and find your client 2. Click Edit Subscriptions and add more WhatsApp Channel in the Additional Items section and click Confirm 3. Go back to Channels in ...
How can I check the rate limit for my client?
You can view the status by logging in your client's WhatsApp Manager. If your client's WABA was not registered by embedded sign up flow, please submit a ticket to Stella support. Please click here for related documentation.
What should I do when my client receives "Message failed to send because there were one or more errors related to your payment method"?
This error is related to the payment method of the WABA account. If your client encounters this issue while sending messages, please submit a ticket to Stella Support for updating the payment method.
Can I change the display name of a sandbox number?
Yes, you can change the display name as long as the number is instilled in the sandbox. Upon the completion of approval and the number going live, the display name can only be changed once in 30 days. Please refer to the documentation on changing the ...
How can I check whether my client's phone number is connected to an existing WhatsApp account?
You can check it by using the following link: wa.me/<country code+phone number>. If the number is not connected to any personal or small business account, an "invalid" message will be shown when you open the link. Please make sure your client's ...
How can I check the approval status of my client's sandbox number?
During the embedded sign-up flow, your client must have an existing or new Facebook Business Manager. The status of approval is available in WhatsApp Manager.
Can I edit the tree in my client Stella account?
Yes, please ask your client to add your Partner ID in the Organization name when you first register a Stella account or they could still add the Partner ID to the billing page. Please click here for more details. After you have accepted the request ...
Where can I input Partner ID?
You could input the Partner ID in the Organization name when you first register a Stella account. If you have missed this step, you could still input the Partner ID on the billing page.
How can I add a client with an existing Stella Account under my partner portal?
Share your partner code with your client. Ask your client to log into their Stella account. Head to "Billing" under "Settings". Edit an existing subscription or set up a new one. Click "Subscribing from our Partner?" on the top right corner. Add the ...
Can we apply for multiple WhatsApp numbers for a client at the same time?
Yes. Please get the 1st number approved first. Then, subscribe to the remaining phone numbers. Finally, you can get them approved in the WABA setup by "Choose Existing WABA" instead "Create a new WABA".
What is Stella Partner Portal?
Stella promotes the idea of a “Less Work, More Profit” service to our partners. Partnership with Stella bot builder allows you to automate your client's bot setup and payment process. You can manage your clients’ account payment, subscription, and ...