Why would the chatbot be triggered when I have set the message tree without activating specific nodes (e.g. seeing untick boxes)?
If you have selected global nodes in the Channel, it means that those global nodes will be triggered across a channel. If the users have entered a tree already, the chatbot will match all the global nodes in that tree and they will be triggered regardless if selected or not.
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What is a global node?
A Global Node is derived from a tree node and is a message response that can be triggered anywhere within the conversation flow, i.e. users don't necessarily need to follow the designated path or trigger to receive the message. Global node is often ...
What should I do if there is no response from the chatbot?
Please check the following on Stella: Click on Member on the top horizontal panel of Stella Filter and find the member with the unresponsive issue. Select Details of the corresponding member. Check if the live chat status of the member is "ON". If ...
If both the global node and the tree node in the tree have "any text" triggers, which node will be triggered?
The executed node will depend on the priority of the nodes. Stella adapts an inverse scale to determine the priority: as the value increases, the priority becomes lower. In other words, any nodes with a value of -1 will have a higher priority than ...
How do I set up a text trigger?
While building your tree, you can head to "Trigger" in the node inspector and select the type of trigger you would like to apply. For example, you can locate "Keyword", type your text into the "keyword" area, and click "Save". Click here to learn ...
What is Trigger?
A Trigger is a way to notify a node to send its response message. With the right trigger, the end user can enter the right node in a conversation flow. In general, a node can be matched by computing its trigger in the following ways: ...