Why would the chatbot be triggered when I have set the message tree without activating specific nodes (e.g. seeing untick boxes)?
If you have selected global nodes in the Channel, it means that those global nodes will be triggered across a channel. If the users have entered a tree already, the chatbot will match all the global nodes in that tree and they will be triggered regardless if selected or not.
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What should I do if there is no response from the chatbot?
Please check the following on Stella: Click on Member on the top horizontal panel of Stella Filter and find the member with the unresponsive issue. Select Details of the corresponding member. Check if the live chat status of the member is "ON". If ...
How do I set up a text trigger?
While building your tree, you can head to "Trigger" in the node inspector and select the type of trigger you would like to apply. For example, you can locate "Keyword", type your text into the "keyword" area, and click "Save". Click here to learn ...
How to trigger with sticker only?
If you would like to trigger the node only with sticker, please create a trigger with the condition below: 1. Go to a node in Stella bot builder 2. Create a new Trigger in the node inspector 3. Click "+ New Condition" in the right Condition panel 4. ...
What are possible causes of the Facebook post Comment Reply function not working?
There are a few possibilities that might cause the comment reply function not working properly: If a global node for comment reply entry was created. If redirect is toggled on for the comment reply tree node in the global node. The wrong post ID is ...
What is the priority of a node?
By default, the priority of every node is set as 0 by Stella. Stella adapts an inverse scale to determine the priority: as the value increases, the priority becomes lower. In other words, any nodes with a value of -1 will have a higher priority than ...