Why is there no change on the ticket status after picking the ticket in Slack?
There is a rate limit on the Slack API: it can only support changing one Slack response per second. Therefore, if you pick multiple tickets in a short period of time, the response will not change as it has exceeded the limit.
However, you could continue to chat with your customers as the live chat channel is already created.
Please also check the new channels on the left-hand side-channel list.
Where can we check the platform status?
You could access the Official Status Page of Facebook, WhatsApp Business API and Slack in the Channels by clicking the health status label next to the platform type. You could also check the Official Status Page by following these links: ...
Are there any rate limits for Instagram Messaging API?
The rate limits for the Instagram Messaging API is as follows: • You can send 5 messages per second. • Retrieve the conversation history of 2 users per second. • Send/receive a maximum of 72,000 messages in the queue.
What does the flagged status mean?
A flagged status occurs when the quality rating reaches a low state. Businesses cannot upgrade messaging limit tiers while in the Flagged status. If the message quality improves to a high or medium state and maintains this for 7 days, your status ...
Why does the fail rate become high if we send the template message in batch?
Your WhatsApp server could be disconnected if your server is sending many messages in a short period of time. Please note the message limit of our basic public server is 4.0 msg per second for each number. We could upgrade your client status to an ...
Why is the messaging limit tier of my number downgraded?
If your messaging limit tier of the number is downgraded (i.e. from 10K/24hr to 1K/24hr), it is because your number has been flagged before and didn't improve the message quality in 7 days. A flagged status occurs when the quality rating reaches a ...