Why is my WhatsApp template being rejected?
Below are some reasons that your WhatsApp Template Message is being rejected:
1. Formatting is incorrect
2. The message template(s) contain content that violates WhatsApp’s Commerce Policy
3. The message template(s) contain content that violates WhatsApp’s Business Policy
4. The message template(s) are considered promotional
5. The message template(s) contain potentially abusive or threatening content
Please click here
to see more details on WhatsApp Template Messages.
What is a template message?
Templated Messages Message Templates are message formats for common reusable messages a business may want to send. Businesses must use Message Templates to send notifications to customers. This allows a business to send just the template identifier ...
The Template Message is already pending for an hour, is there any issue?
If the template message is submitted, WhatsApp might auto-review (usually within minutes) or pass it to a human to do a manual review (this will take 1 - 2 days). The status will show Pending (in yellow) during the review. When the template ...
Can we send 2 images in the WhatsApp template?
No, you could only include 1 image or media in a WhatsApp template. Please either use a Media ID or URL to send a media, no need to fill in both fields. Please refer to our documentation here on how to submit a WhatsApp template message.
Do I need to create a new template message for the second WhatsApp channel?
If you are adding a new WhatsApp channel with the same WABA, you don't have to submit the template message again as all submitted template messages can be shared within a WABA account. If you are using a new WABA for the new WhatsApp channel, then ...
How do we set up multimedia (Video/Image/Document) in WhatsApp template?
You could select Media in the Header when you are creating a WhatsApp template in Channels. Please also select a media type and add a sample for WhatsApp approval. Please refer to our documentation here on how to submit a WhatsApp template message.