Why does it say I have reached the limit even though I haven't sent 1K template messages today?
This is because WhatsApp uses 24 hours of incoming and outgoing messages to calculate the limit, so the number of messages that can be sent will be different for each time period. It does not reset at a certain time of the day.
What is a template message?
Templated Messages Message Templates are message formats for common reusable messages a business may want to send. Businesses must use Message Templates to send notifications to customers. This allows a business to send just the template identifier ...
What is the rolling 24-hour window for sending WhatsApp templates?
The "rolling 24-hour window" means that WhatsApp looks at the number of templates sent in the previous 24 hours to determine whether the messaging limit has been exceeded; there is no 'reset time' for the WABA. To ensure the limit won't be exceeded, ...
Do you have APIs for creating a template and checking that the template amount has sent?
Currently, we do not support creating message templates and checking that the template amount is sent through the API. Please create the template and check the amount you have sent via the Stella dashboard.
Why is the messaging limit tier of my number downgraded?
If your messaging limit tier of the number is downgraded (i.e. from 10K/24hr to 1K/24hr), it is because your number has been flagged before and didn't improve the message quality in 7 days. A flagged status occurs when the quality rating reaches a ...
What is the maximum character limit of WhatApp Template Message?
In general, the character limit of BODY is 1,024 characters and the character limit of HEADER and FOOTER is the same, both are 60 characters. However, this character limit does NOT apply to variable(s) within the message template. So far from our ...