Why couldn't my Slack channel receive the ticket?
Please check if you completed the following steps:
- If you are using your own Slack app, please check if all permissions are selected in Slack.
- Please check if the Stella app added the Slack ticketing channel and the label in the preaction matches with the one in the broadcast group. Please click here for more details.
- Please check if the broadcast group is added to the channel. Please input the label in preaction as "default" if you would like to use the default button.
- Please check if the pairing channel is added in settings.
What are pairing channels?
Pairing Channels is located under General in Settings. This is for pairing the inlet and outlet channel together. For example, if you want to connect your WhatsApp channel with a live chat channel like Slack, you will need to pair them up here first. ...
Why can't I find my Slack channel in the Broadcast Group?
Please check if the Stella app has been added to the Slack ticketing channel. Click here for more details.
I have updated the label to the channel name, why can I still not receive tickets in Slack?
Please note the label is not the slack channel name, in this case, no ticket will be received in the Slack channel. Please use "default" if you have toggled on "Default" for that slack channel in the Broadcast Group Settings. Please refer to the ...
I added a number of the broadcast groups, but it only displays 5 groups, is there any group limit for using the transfer function?
Yes, there is a maximum limit of 5 buttons for Slack.
Why is there no change on the ticket status after picking the ticket in Slack?
There is a rate limit on the Slack API: it can only support changing one Slack response per second. Therefore, if you pick multiple tickets in a short period of time, the response will not change as it has exceeded the limit. However, you could ...