Where can I check the conversation history of a member?

If you click the "Conversation" button of a member in the "Member" section, the full conversation history of this member will be opened in a new tab.

Please refer to reference documentation for more details.

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• Why is the conversation history is empty?

  This happens when we first create a member for the WhatsApp number but realize that the message format or parameters are wrong when we are preparing to send a push message. Therefore, the action cannot run successfully and the push messages cannot be ...

• When the admin pressed the 'chat with user' button, why did the admin receive a conversation history link instead of the message from the user?

  User messages will appear in the Slack channel after the admin has picked the ticket. The admin can also go to the conversation history to check what the user had inputted before. You may refer to the Standard Procedure of building a Slack channel ...

• If a user sends us a WhatsApp message (i.e: “Congratulations”), where can we read the answers?

  You can check the conversation history on the member page in Stella. We also have a logs view for all the message events. For details about conversation history, please click here. ​ For details about logs view, please click here.

• Where can I check the livechat status of the member?

  You can check the livechat status on the member details page. You can switch off the buttons manually to exit livechat mode and resume the chatbot. Please click here for more details. SmallBestOriginalRemove

• As a partner, where can I check the transaction history of subscription charges and template charges?

  You could check the invoices of your client in the partner portal.