This happens when we first create a member for the WhatsApp number but realize that the message format or parameters are wrong when we are preparing to send a push message. Therefore, the action cannot run successfully and the push messages cannot be ...
User messages will appear in the Slack channel after the admin has picked the ticket. The admin can also go to the conversation history to check what the user had inputted before. You may refer to the Standard Procedure of building a Slack channel ...
You can check the conversation history on the member page in Stella. We also have a logs view for all the message events. For details about conversation history, please click here. For details about logs view, please click here.
You can check the livechat status on the member details page. You can switch off the buttons manually to exit livechat mode and resume the chatbot. Please click here for more details. SmallBestOriginalRemove