Starting February 1st, 2022, WhatsApp will switch from a notification-based pricing model to a conversation-based pricing model. Instead of being charged for notifications sent, businesses will be charged per conversation, which includes all messages delivered within a 24-hour period.
How It Works
WhatsApp Business API conversations fall into two categories that are priced differently:
User-initiated, like customer care and general support inquiries.
Business-initiated, like post purchase notifications.
All conversations are measured in 24-hour increments, or "sessions", that start whenever the first message is delivered by a business. The first message can be initiated by the business (business-initiated) or a business reply within 24 hours of a user message (user-initiated). A user is defined as the person or entity with whom the business is messaging.
Charges for conversations are based on the user’s phone number. Rates for business-initiated conversations and user-initiated conversations vary by market (country or region). See Rates for specific pricing information.
Free Tier Conversations
The first 1,000 conversations each month will be free, so your business can start to build experiences your customers will love before having to pay. Each WABA gets 1,000 free tier conversations. Free tier conversations can be business-initiated or user-initiated.
This happens when we first create a member for the WhatsApp number but realize that the message format or parameters are wrong when we are preparing to send a push message. Therefore, the action cannot run successfully and the push messages cannot be ...
In September 2021, WhatsApp has globally launched the Quality Based Message, and let businesses engage their customers in full-funnel conversations via WhatsApp Business API. New types of messages including product recommendations, back-in-stock ...
If you click the "Conversation" button of a member in the "Member" section, the full conversation history of this member will be opened in a new tab. Please refer to reference documentation for more details.
Yes, but you need to delete all the related WhatsApp services to this number before submitting API registration. Please manually export the conversation and contacts from the WhatsApp account before deletion. To delete your account 1. Open WhatsApp. ...
User messages will appear in the Slack channel after the admin has picked the ticket. The admin can also go to the conversation history to check what the user had inputted before. You may refer to the Standard Procedure of building a Slack channel ...