What files can I use to upload to the Datasource?
Currently we only support the .csv files for importing to the Datasource. Please click here for related documentation.
Please save the file as CSV UTF-8 to display Chinese Characters.
You could also use Google sheet to export the .csv file in UTF-8
Open your Sheets file.
Click the File tab.
Select the Comma-separated values (CSV) option.
Why is the upsert datasource not working?
Please check if there is any “.” in the datasource excel, like in “No. of xxx”. please use the whole word “Number” to prevent any code error. Please see the related documentation here and submit your datasource here.
We will have 2 version of FAQ for website and app, should we use the 2 datasource?
Yes, since there are 2 sets of FAQ answers for the Website and App, it is recommended to use 2 separate sets of FAQ datasources.
How to upload a multimedia file?
You may upload the multimedia file to the "Media Library". Once you have uploaded, you will get an URL link of the attachment and you can apply it to the response in any nodes you like. Please click here to see the related documentation.
Where can I find the Datasource ID?
You could check the Datasource ID at the top of the page when you view the data source details. Please click here for more details.
What is Media Library?
Media Library is the section where you can upload media files to be used in the chatbot response. You can upload images, videos, audio, and files. You can display the media library in two different views: 1. List View 2. Grid View Please click ...