How to use Ticketing Dashboard

How to use Ticketing Dashboard

Ticketing Dashboard

The ticketing dashboard provides live chat ticketing information, agent live chat statistics and Bot Platform channel integration with Stella Inbox. The ticketing dashboard allows login using Stella / Woztell account or Microsoft account. The access privileges’ for Microsoft accounts are controlled by the access role set in bot configuration.

The Dashboard contains 5 pages-

  1. Login System
  2. Connect Channel
  3. Active Assignment / Completed Assignment
  4. Agent Statistics
  5. Channel Integration

How to login in ticketing dashboard?


Ticketing dashboard provides login using Stella / Woztell account and Microsoft account. Admins can use Stella / Woztell account to login dashboard for full access. While agents can use their Microsoft account to login to dashboard with access privileges limited by their role.
Call the setup command from general channel and click on "Dashboard"



Stella / Woztll Account

Login Page 



Users can access dashboard using Stella / Woztell account. Users logged in using Stella / Woztell accounts are considered as admins and have full access to dashboard. To login using Stella / Woztell account, choose “STELLA LOGIN”. Login using username and password of your Stella / Woztell account. If you have access to multiple organization’s bot platform, select the organization you want to access. After confirming access privilege required, the login process is complete. User may proceed on using the dashboard.

 Select Organization for Multiple Organization User



Microsoft Account Agents can access dashboard using their Microsoft Account. They need to be registered on Stella Inbox in order to access dashboard using their Microsoft account. Their access privileges are controlled by their role assigned. To login using Microsoft account, choose “MICROSOFT LOGIN”. Login using Microsoft account, then the agent will be redirected to authentication page. Wait for the authentication complete, then user may proceed on using the dashboard if they are registered agents on Stella Inbox. 

AAD Authentication Page




Connect Channel

Connect Channel page is used by the dashboard to do first time channel integration for Stella Inbox. Choose a channel in Stella to be integrated with the Teams Inbox by choosing “Select Existing Channel” and choose the channel in dropdown menu below. Creating new channel should not be used. This feature is deprecated and invalid for Woztell Bot Platform (v3). After choosing the channel, press “CONNECT” to connect the channel with Stella Inbox. 



Known Issue: it is known that the dashboard will freeze after connecting the channel. Please refresh dashboard manually and close the tab.

Now Call the setup command again from "general" and click on Dashboard again-




You are now successfully logged in on ticketing dashboard.






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