Some analytics are not working, we cannot see the country where the users come from (it says “no relevant info”).

The WhatsApp analytics in the Dashboard only apply to templated messages. Please click here for more details.

You could check the user country by checking their external ID on the member page. (eg. 85291239132, 852 is the country code of Hong Kong)

For more details, please click here.

• Related Articles

• What is External ID?

  External ID is a Member ID in its specific channel.  Facebook Page scope ID (i.e. 4178151672263956) WhatsApp Country code and phone number (i.e.85291239123) Slack User ID (i.e. U02MB0L45UK) Webchat Webchat ID ...

• May I know why there are 2 external ID for the same Facebook account?

  Please note each Facebook page will have its unique PSID for each Facebook user, there will be multiple external ID for the same Facebook user if you have connected to more than 1 Facebook channel (i.e. the same Facebook user will have 3 PSID if you ...

• How to apply custom info for member tag?

  You could add an advance member tag with this.member in the node to display the info saved in the member data before. return new Promise((resolve, reject) => { resolve({ tags: [`${this.member.botMeta.tempData.template}`] }) }) Please see the advanced ...

• Is it possible to deploy a list of Facebook users to Stella for sending push messages?

  Yes, it is possible. You may send a list of PSID (page-scoped ID) of the Facebook users to Sanuker. We will create an audience on Stella Push Panel for your use. Once the custom audience list is created, you may send a push message to these users. If ...

• There are some rows with neither external ID or last name in the exported the member list. Why is that?

  If the user does not have an "external id" or "last name", it means that the user has only left comments on a Facebook post and they did not interact with the chatbot. Once the user has interacted with the chatbot, the user’s last name and external ...