What is a monthly active user (MAU)?
When a user sends a message to one of your channels (Facebook Messengers, Websites, and WhatsApp numbers), it will be counted as an active user. In the event that businesses send out a push notification via Push Panel or Stella API (Send Response /Redirect Member to Node) and the user doesn’t respond to the message, it will not be counted as an active user. In other words, an active user is a user that interacts with your channels.
MAU will not accumulate to the next month as it will reset on the first day of the month (UTC +0, 00:00).
Please note that if the user commented under a Facebook comment reply post, it will count 1 or more MAU as well.
- For the older core version (v2.1 or before), it will count as 2 separate members, 1 for Facebook comment and 1 for chatbot conversation
- For the new core version (after next or v2.2), it will count as 1 member only as the member data will be merged
What are your Monthly fees/Annual fees?
Please refer to the price plan below as of 24 June 2021. The price for each reserved plan tier: Reserved Plan Monthly Pricing 2,000 MAU US$99 5,000 MAU US$280 10,000 MAU US$490 20,000 MAU US$840 40,000 MAU US$1,400 80,000 MAU US$2,240 If you would ...
How many active users allowed under the free trial version?
You will have a $10 credit in the free trial and the price per MAU is $0.1. Therefore you will have 100 active users under the free trial. Please click here for the pricing details.
When the admin pressed the 'chat with user' button, why did the admin receive a conversation history link instead of the message from the user?
User messages will appear in the Slack channel after the admin has picked the ticket. The admin can also go to the conversation history to check what the user had inputted before. You may refer to the Standard Procedure of building a Slack channel ...
Are there any limitations on the number of teammates I can have?
No, there are no limitations on the number of teammates on Stella. Stella supports login with multiple user accounts and you can invite new members at Team Members in Settings.
If a user sends us a WhatsApp message (i.e: “Congratulations”), where can we read the answers?
You can check the conversation history on the member page in Stella. We also have a logs view for all the message events. For details about conversation history, please click here. For details about logs view, please click here.