What is a monthly active user (MAU)?
When a user sends a message to one of your channels (Facebook Messengers, Web Chat, and WhatsApp), it will be counted as an active user. In the event that businesses send out a push notification via Push Panel or Stella API (Send Response /Redirect Member to Node) and the user doesn’t respond to the message, it will not be counted as an active user. In other words, an active user is a user that interacts with your channels.
MAU will not accumulate to the next month as it will reset on the first day of the month (UTC +0, 00:00).
Please note that if the user commented under a Facebook comment reply post, it will count 1 or more MAU as well.
For the older core version (v2.1 or before), it will count as 2 separate members, 1 for Facebook comment and 1 for chatbot conversation
For the new core version (after next or v2.2), it will count as 1 member only as the member data will be merged
What is Daily Active Users?
Daily Active Users present the chatbot performance on a daily basis and users can see the day-by-day changes of the active users. You could also export the Daily Active Users report for more details. Please click here for more Daily Active Users ...
What are your Monthly fees/Annual fees?
Please refer to the price plan below as of 24 June 2021. The price for each reserved plan tier: Reserved Plan Monthly Pricing 2,000 MAU US$99 5,000 MAU US$280 10,000 MAU US$490 20,000 MAU US$840 40,000 MAU US$1,400 80,000 MAU US$2,240 If you would ...
Will there be any charges on MAU, after users witch off “Master Switch” for the specific channel?
Stella will still charge MAU even users have switched off the master switch as the messages still passing our webhook. We would suggest users delete (for Webchat), unsubscribe channel (for Facebook, Instagram, Slack) or terminate the channel (for ...
What is the difference between On-Demand and Reserved plans?
On-Demand plans Enjoy pay-as-you-grow on monthly active users, you will only pay according to the number of Monthly Active Users (MAUs) of your chatbots. Reserved plans Pick a reserved plan to enjoy the discounts, you will pay according to the price ...
Where can I check the number of users subscribed to my chatbot?
Go to "Dashboard" and head to the Users section. You will be able to check the total number of active or new users.