Is there any additional charges when we reset a channel and deploy a new number?
There will be no additional charges for resetting the channel.
Please click here to see more details about the Standard Procedures of WhatsApp Channel Reset and Termination.
Why there is a new WhatsApp channel after I have terminate it?
If you are subscribing to a reserved plan, and your WhatsApp channel to be terminated is the only WhatsApp channel in your app, a new WhatsApp channel will be created automatically after termination as the reserved plan comes with 1 WhatsApp channel. ...
Is there any setup fee?
No, we do not have any setup fees. Please be reminded that WhatsApp requires to have a dedicated server for each WhatsApp number, in this case, we will charge the monthly subscription fee (i.e. US$99 )once you have completed the WABA onboarding and ...
Can I change the WhatsApp number before Deployment?
Yes, you can change the number before the deployment. If your WABA is created with embedded signup, you should be able to access the WhatsApp Manager. Click the "Add Phone Number" on the top right corner to add the new number with the same display ...
Will there be any charges on MAU, after users witch off “Master Switch” for the specific channel?
Stella will still charge MAU even users have switched off the master switch as the messages still passing our webhook. We would suggest users delete (for Webchat), unsubscribe channel (for Facebook, Instagram, Slack) or terminate the channel (for ...
How to buy and add a new WhatsApp channel?
If you would like to buy and add a new WhatsApp number, please edit the number of WhatsApp pending channels on the subscription page: 1. Go to Settings and select Subscription in Billing 2. Click Change Subscription 3. Edit your pending WhatsApp ...