Is the “Get Started” Button the first trigger point for Webchat?

Is the “Get Started” Button the first trigger point for Webchat?

Yes, this is the "Get Started" or "Chat Now" is the first trigger point of the webchat, the user will click the button to kick start the conversation with the chatbot.


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    • Why is there no response when I click the Get Started button?

      Please check if you followed the steps below when setting up the Get Started button. Set the payload for the Get Started Button to be "GET_STARTED" in the "Channel". Click the global node for entering the chatbot on Stella bot builder Add the ...
    • Can we customize the start button for webchat?

      Yes, you could now customize the payload of the get started button for your webchat in the Webchat channel. The default payload will be GET_STARTED if no payload is added.
    • For the icon of webchat, may I know if it is possible to make it bigger?

      You could add the below style tag in your webpage <head> and update the webchat icon scale highlighted in green: <style type="text/css"> #__radiate-webchat-button { transform: scale(1.1); transform-origin: bottom; } </style>
    • What is payload?

      Payload is used for users to make button clicks. You can name your payload in any way you want, just note that the payload name is case-sensitive. The payload name also must match the payload set in the responses in order to trigger that particular ...
    • Why can't I save the trigger?

      Please check if you have created the trigger in the "Advanced" setting previously. If so, you could not apply the "Basic" setting to your trigger because the "Advanced" setting will override the "Basic" setting.