If we incorporate button templates within the chatbot flow, will there be a template message charge?
There will be no template message charge if the template is used in the chatbot flow, as the message is sent within a 24-hour window (initiated by the user).
May I know if you will charge us on the failed push?
No, we will only charge when the template message is successfully delivered to users. You could also go to "Dashboard" on the top panel and head to the WhatsApp Analytics section. There, you may check the number of messages delivered. For more ...
What are the differences between the 'WhatsApp message template' and 'text' in the response?
When WhatsApp users do not initiate a message or it has been over the 24 hours window, businesses can only send approved template messages to users (via Stella push panel or Stella API). The costs vary by country. For text messages, you can only can ...
What is a template message?
Templated Messages Message Templates are message formats for common reusable messages a business may want to send. Businesses must use Message Templates to send notifications to customers. This allows a business to send just the template identifier ...
Will WhatsApp charge the undelivered Template Message?
No, WhatsApp will only charge you for each Template Message that is delivered within 30 days after being sent. They determine that a message has been delivered when WhatsApp servers process a delivery receipt for the sent message.
What is the maximum character limit of WhatApp Template Message?
In general, the character limit of BODY is 1,024 characters and the character limit of HEADER and FOOTER is the same, both are 60 characters. However, this character limit does NOT apply to variable(s) within the message template. So far from our ...