I have selected the $99 subscription plan but the total amount in the billing page is not $99, why is that?
According to our billing policy, we will start charging the subscription fee from the first day of the month. If you subscribed in the middle of the month, we will charge you on a pro-rata basis.
For example, if you upgraded to the $99 plan on 6 Dec 2020 from the free trial, we will charge you a pro-rata cost ($80.95) for the first month (6 Dec 2020 to 31 Dec 2020), in which the fee will be deducted on 1 Jan 2021. While on the same day (1 Jan 2021), you will be charged to pre-paying the subscription fee ($99) for the upcoming month (1 Jan 2021 to 31 Jan 2021). Since there will be a $10 credit in your free trial, you will have to pay $169.95 in total.
How to change plan?
If you would like to change your plan or subscription, please edit on the subscription page: 1. Go to Settings and select Subscription in Billing 2. Click Change Subscription and click Confirm after selected the new plan If you switch from ...
Could I switch my plan anytime?
Yes, you can. If you switch from the on-demand plan to the reserved plan, the changes will be effective immediately. However, if you switch from the reserved plan to the on-demand plan, the changes will be effective starting the next month. For ...
When will the WhatsApp Deposit be reflected in Billing?
The billing page is not updated in real time, it will be updated at the end of the month with the fee of the WhatsApp Template Message sent (WHATSAPP PUSH).
What is the difference between On-Demand and Reserved plans?
On-Demand plans Enjoy pay-as-you-grow on monthly active users, you will only pay according to the number of Monthly Active Users (MAUs) of your chatbots. Reserved plans Pick a reserved plan to enjoy the discounts, you will pay according to the price ...
Do you have APIs for creating a template and checking that the template amount has sent?
Currently, we do not support creating message templates and checking that the template amount is sent through the API. Please create the template and check the amount you have sent via the Stella dashboard.