I cannot verify the WhatsApp number. How do I resolve this?
There are a few reasons causing this issue:
- Your WhatsApp number is still active on a personal account or a small business account. You will need to delete these existing accounts.
- Your certificate has expired because it took you too long to verify the phone number. Please inform the Stella support team to follow up on this.
- The WhatsApp phone number on your certificate does not match the phone number on Stella. This is because WhatsApp may automatically add country codes to certain countries. Please inform the Stella support team to follow up on this.