How to set up the "@stella template" command for a CS agent to use the template and send it to the customer in WhatsApp?

How to set up the "@stella template" command for a CS agent to use the template and send it to the customer in WhatsApp?

1. Create a tree node in the WhatsApp tree with the WhatsApp message template response to users. Please click here for the set up details.

2. Set up a Slack command (both tree and global node) for sending the template in the slack tree and add below pre-action [Slack - Redirect inlet member to whatsapp template node] in the tree node:
return new Promise(async(resolve) => {
const group = await this.getGroupByExternalId({
groupId: this.messageEvent.to,
adminExternalId: this.messageEvent.from,
externalId: this.messageEvent.to,
type: this.channel.type,
active: false,
})

const member = await this.getMember({ memberId: group.member })
await this.redirectMemberToNode({
memberId: member._id,
treeId: "5f61cf674eeccd0008c53974",
nodeCompositeId: "mO9i0OS16PAs3Dyp",
channelId: "5e747a9f1a56b300082a9a0a
})
resolve()
})

3. Fill in the treeId and nodeCompositeId of the WhatsApp tree node and the channelId (of the WhatsApp channel) which is highlighted in the above action.

4. You could also add a response in the slack tree node to inform the CS the template is sent.

Please click here to see the related documentation and set up preaction to node here.


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