How to pause the subscription?

How to pause the subscription?

We will not charge any costs if there is no active user in your app. You can pause the subscription by selecting an On-demand plan and deleting all the channels to prevent having active users. By doing so, you could keep the Stella account and all the data. For the Facebook platform, you can unsubscribe from the page so you could keep the channel. You could then subscribe to the page again when you are ready to resume. Please note that if you have deleted the channel, the channel in the member page will become "channel not found" and you would be unable to filter members by channel. The same thing will happen in the Dashboard, you would not be able to filter the analytics by channel but you could still view all the data.

    • Related Articles

    • How to unsubscribe/cancel a subscription on Stella?

      You can cancel the subscription anytime, please submit a ticket to our Stella support if you would like to cancel the subscription. - For the Reserved plan, the termination will be done at the end of each month. - For the On-Demand Plan, the ...
    • I have selected the $99 subscription plan but the total amount in the billing page is not $99, why is that?

      According to our billing policy, we will start charging the subscription fee from the first day of the month. If you subscribed in the middle of the month, we will charge you on a pro-rata basis. For example, if you upgraded to the $99 plan on 6 Dec ...
    • How to buy and add a new WhatsApp channel?

      If you would like to buy and add a new WhatsApp number, please edit the number of WhatsApp pending channels on the subscription page: 1. Go to Settings and select Subscription in Billing 2. Click Change Subscription ​ 3. Edit your pending WhatsApp ...
    • What happens if I click "Deploy" at the end of the WABA channel setup?

      Your WhatsApp Channel subscription will be activated and charged on your credit card. Meanwhile, you can proceed with the phone verification process and start building your WhatsApp Chatbot!
    • Can I pay with my local currency?

      Yes. Currently, Stella only offers the subscription fee in USD. The subscription fee will be converted from USD to your local currency according to the exchange rate of your bank when you paid by credit card. Thus, you should be paying with the local ...