How do I setup an always-there keyword for users to connect live chat agent?

How do I setup an always-there keyword for users to connect live chat agent?

You can set up a global node, which has a higher priority than the other nodes. (Stella adapts an inverse scale to determine the priority: as the value increases, the priority becomes lower. In other words, any nodes with a value of -1 will have a higher priority than that of a node with 0).

Once the user has inputted the designated  keywords, we will execute the live chat node as shown in the below screen capture. For example, when users input customer service, they will be redirected to live chat because the global node Agent Global will be trigger by the designated keyword customer service.


Example settings:
  1. Set the node priority to -1
  2. Set the keyword trigger as customer service
  3. Redirect to the node that creates live chat.