Can we change the App Name (Stella) in Slack?
The app/ bot name cannot be changed if you have subscribed to our Stella Slack App.
You can only change the app name if the app is owned by your team (custom app).
How to get an access token for my custom app?
Our Standard Procedure will show you a step-by-step guideline on how to get an access token for your custom app. It will also highlight tips you should pay attention to during your chatbot building journey. For more details, please click here.
Can I change the WhatsApp number before Deployment?
Yes, you can change the number before the deployment. If your WABA is created with embedded signup, you should be able to access the WhatsApp Manager. Click the "Add Phone Number" on the top right corner to add the new number with the same display ...
What should I do if we could not edit the display name in WhatsApp Manager?
Please submit a ticket to contact Stella Support team to request a change of display name if you could not edit the display name in the WhatsApp Manager. For example, you have received the error: "You have reached the limit of display name changes ...
Why does Stella always invite me to the Slack channel?
If you are the Slack admin who connects the bot in Stella, you will be automatically invited to all the channels for checking the LiveChat conversation and using your token to archive the channel. To prevent this, you could create another user to ...
How to save and use a custom locale?
A custom locale allows you to set up a conversation flow to control the language of your chatbot response. Follow the procedures here to customize the locale with Stella now!