Can we add other members to the Slack channel and reply customer directly?
Yes, you can add other members to the Slack channel and reply to customer inquiries by default.
If you would like to only allow the agent who picked the ticket to reply to the customer in the private Slack channel, you could toggle on the "1 on 1 Live Chat in the platform of your Slack channel.
What is Members?
Members is the section where you can find the profile of all the subscribers to your chatbots. Anybody who has talked to your chatbot will be displayed here in list view. You can look at their tags and detailed conversation histories here. Please ...
Why is there no member tag record in the Member page after adding member tag to the node?
If you would like to track the user with the member tagging function, please add the member tag to the node after the chatbot is activated. For example, if you are using a comment reply chatbot for a Facebook post, the first tree node (the one with ...
Why does Stella always invite me to the Slack channel?
If you are the Slack admin who connects the bot in Stella, you will be automatically invited to all the channels for checking the LiveChat conversation and using your token to archive the channel. To prevent this, you could create another user to ...
Why can't I find my Slack channel in the Broadcast Group?
Please check if the Stella app has been added to the Slack ticketing channel. Click here for more details.
Why couldn't my Slack channel receive the ticket?
Please check if you completed the following steps: If you are using your own Slack app, please check if all permissions are selected in Slack. Please check if the Stella app added the Slack ticketing channel and the label in the preaction matches ...