Can I edit the tree in my client Stella account?
Yes, please ask your client to add your Partner ID in the Organization name when you first register a Stella account or they could still add the Partner ID to the billing page. Please click here for more details.
After you have accepted the request in the partner portal, you could then access your client Stella account. Please click here for more details.
Could we remove client account in the partner portal?
Currently, you could not remove the client account in the partner portal. Please submit a ticket to our Support team if you would like to terminate a client account.
Why can't I verify my Stella account with my email?
There are a few possible reasons causing this issue: 1. You have entered the wrong email address. 2. You are in a different Stella build (Standard/Next/Staging.v2) 3. You are logged into another Stella Account when you click the verification link. 4. ...
How to set up Template Tree?
Our Standard Procedure Documentation will show you a step-by-step guideline on building your Template Tree on Stella. It will also highlight tips that you should pay attention to during your chatbot building journey. For more details, please click ...
What is the difference between the Config Map in General Tree and Proxy Tree?
Yes, the usage of the config map in General Tree and Proxy Tree are the same. However, the users could not edit the tree if it is a proxy tree while they could edit the tree if it is a general one (when the tree is imported to other apps). Please ...
How can I add a client with an existing Stella Account under my partner portal?
Share your partner code with your client. Ask your client to log into their Stella account. Head to "Billing" under "Settings". Edit an existing subscription or set up a new one. Click "Subscribing from our Partner?" on the top right corner. Add the ...