Are there any training provided?

• Related Articles

• What should I do if receiving this error: "The namespace provided does not match the namespace associated with the WhatsApp Business Account that owns this phone number."

  Please go to the Integration at https://build.stellabot.com/integrations and check the namespace for your WABA. You could then update the namespace of your responses.  

• Can we have a trial WhatsApp account?

  WhatsApp is designed to be fully encrypted and a server is created for a specific WhatsApp number. Therefore, no trial WhatsApp account can be provided.

• Are there any references if we are using the WhatsApp API directly?

  If you are using the native WhatsApp API, please refer directly to the official WhatsApp documentation here. If you are using Postman for R&D and testing, you can go here to use the Postman collection provided by WhatsApp.

• How can I preview the webchat design and have a chat with it?

  For the Webchat preview or testing, please go to the Platform section of your Webchat channel. You could find the full page Webchat link for your chatbot in the "Test Your Bot". We also provided the "Head Script" and "Body Script" for you to apply to ...

• How can we create a ticket with Facebook to ask the reason why they rejected a HSM (Highly Structured Messages/ Templated Message)?

  If your HSM is rejected, WhatsApp will automatically display a generic appeal reason. It is usually "Message Content Format Is Incorrect" or "Message Content Not Approved". Specific reasons will not be provided unless you appeal for the HSM.  To ...