Are there any limitations on the number of teammates I can have?
No, there are no limitations on the number of teammates on Stella. Stella supports login with multiple user accounts and you can invite new members at Team Members in Settings.
Can I make chatrooms with different clients available to specific teammate(s) only?
Please note that you are not chatting with users through Stella directly, you will have to connect with other applications (eg. Slack) to create a live chat chatroom with users. You may customise the applications' chatroom settings manually to be ...
When the admin pressed the 'chat with user' button, why did the admin receive a conversation history link instead of the message from the user?
User messages will appear in the Slack channel after the admin has picked the ticket. The admin can also go to the conversation history to check what the user had inputted before. You may refer to the Standard Procedure of building a Slack channel ...
When I tried to insert a Mexican number, I am unable to input the international code for the number. For example,+52 1 8133233233 does not work but without the , +52 8133233233 works. Why does this happen?
This limitation exists because of Mexico's new policy. You can submit the phone number without  and Facebook will automatically add back  later to your number. Here is a news update for your reference: "As of August 3, 2019, phone numbers in ...
Can you provide a way for one WhatsApp number being used by multiple people?
Yes, we can integrate the WhatsApp business account with another internal messaging tool, such as Slack, Microsoft Teams, or Zendesk, so multiple agents can log in and respond to the customer enquiries on the WhatsApp business account. Start the ...
Can I change the WhatsApp number before Deployment?
Yes, you can change the number before the deployment. If your WABA is created with embedded signup, you should be able to access the WhatsApp Manager. Click the "Add Phone Number" on the top right corner to add the new number with the same display ...