Are there any extra charges on template messages?
The price of each delivered Templated Message is based upon the country code of the message recipient and the volume of Templated Messages delivered in a calendar month to a given country or region, please click here for more pricing details. Please refer to the below price plan as of 24 June 2021. Please contact Stella support (firstname.lastname@example.org) for more pricing details.
WhatsApp Deposit Top-up Settings
If you would like to send a template message
, please add a deposit to your account. To check the price of the template message, please refer to here
1. Go to Settings and select Subscription in Billing
2. Click Top-up Settings
3. Select your deposit amount and click Confirm
Please note when the deposit drops below 20% of the beginning deposit, a fixed amount of deposit will be made automatically to ensure the continuity of your service.
Why does it say I have reached the limit even though I haven't sent 1K template messages today?
This is because WhatsApp uses 24 hours of incoming and outgoing messages to calculate the limit, so the number of messages that can be sent will be different for each time period. It does not reset at a certain time of the day.
Why is my WhatsApp template being rejected?
Below are some reasons that your WhatsApp Template Message is being rejected: 1. Formatting is incorrect 2. The message template(s) contain content that violates WhatsApp’s Commerce Policy 3. The message template(s) contain content that violates ...
What is a template message?
Templated Messages Message Templates are message formats for common reusable messages a business may want to send. Businesses must use Message Templates to send notifications to customers. This allows a business to send just the template identifier ...
What are the differences between the 'WhatsApp message template' and 'text' in the response?
When WhatsApp users do not initiate a message or it has been over the 24 hours window, businesses can only send approved template messages to users (via Stella push panel or Stella API). The costs vary by country. For text messages, you can only can ...
How can I pay for the WhatsApp Template Message?
WhatsApp Deposit Top-up Settings If you would like to send template messages, please add a deposit to your account. To check the price of the template message, please refer here. 1. Go to Settings and select Subscription in Billing 2. Click Top-up ...