After starting the live chat, the group name becomes 'tony_null_2zhi', what do the 'null' and '2zhi' represent?

After starting the live chat, the group name becomes 'tony_null_2zhi', what do the 'null' and '2zhi' represent?

There is an action in the node to create the live chat ticket. You could customize the group name with the below line.


  let groupName = `${firstName}${lastName}`


Since there is no last name for WhatsApp, there is a "null" in the group name. For "2zhi", we will assign a random 4-digit string to prevent the same group name if the same user creates a live chat again.
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