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Uses of Channel Integration page on Dashboard
Channel Integration Channel Integration page lists all channels available from the Stella App selected. It provides information on which channels are connected with Teams Inbox and allows users to one-click connect channels with Teams Inbox. Channel ...How to use the Completed assignment page in Dashboard
Completed Assignment Completed Assignment page shows completed live chat sessions. Basic live chat information displayed on ticket card includes: Client Name Handled Agent name Message Platform Number of Agents Involved Status Client Live Chat ...How to use the Active assignment page in Dashboard
Active Assignment The dashboard provides live chat ticket information to agents. Agents can see new incoming live chats and processing live chat sessions here. Active Assignment page Active Assignment page shows the information of new live chat ...How to pick tickets from the dashboard
Ticket Picking First login to the dashboard. In the Dashboard, there are pending tickets of clients. When there is an incoming live chat request, Stella Inbox will emit a notification to users. When the notification is received, a new live chat ...How to use Setup command
Uses of Setup Command The setup command triggers a setup message card for configuring Stella Inbox and open Dashboard. The card returned allows users to- • Stella login: Authenticate Stella Inbox for handling incoming relayed messages • Goto ...
Popular Articles
What are possible causes of the Facebook post Comment Reply function not working?
There are a few possibilities that might cause the comment reply function not working properly: If a global node for comment reply entry was created. If redirect is toggled on for the comment reply tree node in the global node. The wrong post ID is ...What is the maximum character limit of WhatApp Template Message?
In general, the character limit of BODY is 1,024 characters and the character limit of HEADER and FOOTER is the same, both are 60 characters. However, this character limit does NOT apply to variable(s) within the message template. So far from our ...What is a monthly active user (MAU)?
When a user sends a message to one of your channels (Facebook Messengers, Web Chat, and WhatsApp), it will be counted as an active user. In the event that businesses send out a push notification via Push Panel or Stella API (Send Response /Redirect ...What are your Monthly fees/Annual fees?
Please refer to the price plan below as of 24 June 2021. The price for each reserved plan tier: Reserved Plan Monthly Pricing 2,000 MAU US$99 5,000 MAU US$280 10,000 MAU US$490 20,000 MAU US$840 40,000 MAU US$1,400 80,000 MAU US$2,240 If you would ...How to find the WABA ID in Stella?
Please follow the procedure below to find your WABA ID: 1. Click "Integration" on the horizontal panel bar. 2. You will see a list of your connected integrations. 3. Click the WhatsApp integration you would like to check. 4. The Account ID is the ...